Cancellation, refunds & shipping

You're only charged if a licensed provider reviews your assessment and approves treatment, usually within 24–48 hours. If treatment isn't approved, you aren't charged and nothing ships.

Plans are billed monthly and renew automatically at the same price every month until you cancel. The amount, billing interval and renewal date are shown before you order. Cancel anytime before your next renewal in your account, by emailing support@elevateoptimal.com or by calling +1 (979) 709-7212. Once a renewal has been charged and the medication has been prepared or shipped, that period can't be refunded.

For safety, prescription medication that has been dispensed or shipped can't be returned or resold. If your order arrives damaged, incorrect or missing, contact us right away and we'll work with the pharmacy to put it right.

Shipping is included in every monthly price. Medication ships only after a prescription is issued, to your address in a state we serve. Tracking is sent by email when available. Some medicines ship cold; store them as the pharmacy label says.

If a package is late, damaged, missing or looks tampered with, don't use the medication. Contact us promptly.

Cancelling a plan doesn't replace medical advice. Ask your provider before stopping a medication.

Email support@elevateoptimal.com with your order number. Please don't include medical details.